FAQ
Frequently asked questions.
What service should I book?
I have curated my services into packages when booking online to ensure every detail is covered. If you are unsure of what to book, please fill in my contact form or DM me on Instagram a photo of your current hair, and an inspiration photo so I can suggest the best service for your individual needs.
What service should I book?
I have curated my services into packages when booking online to ensure every detail is covered. If you are unsure of what to book, please fill in my contact form or DM me on Instagram a photo of your current hair, and an inspiration photo so I can suggest the best service for your individual needs.
What service should I book?
I have curated my services into packages when booking online to ensure every detail is covered. If you are unsure of what to book, please fill in my contact form or DM me on Instagram a photo of your current hair, and an inspiration photo so I can suggest the best service for your individual needs.
What service should I book?
I have curated my services into packages when booking online to ensure every detail is covered. If you are unsure of what to book, please fill in my contact form or DM me on Instagram a photo of your current hair, and an inspiration photo so I can suggest the best service for your individual needs.
Appointment duration
Depending on what you are wanting to achieve with your hair, your appointment can take any where from 3-5 hours for any lightening service. If you need to be out at a certain time, please let me know at the start of your service, so I can adjust your appointment accordingly or rebook you for a better time.
Appointment duration
Depending on what you are wanting to achieve with your hair, your appointment can take any where from 3-5 hours for any lightening service. If you need to be out at a certain time, please let me know at the start of your service, so I can adjust your appointment accordingly or rebook you for a better time.
Appointment duration
Depending on what you are wanting to achieve with your hair, your appointment can take any where from 3-5 hours for any lightening service. If you need to be out at a certain time, please let me know at the start of your service, so I can adjust your appointment accordingly or rebook you for a better time.
Appointment duration
Depending on what you are wanting to achieve with your hair, your appointment can take any where from 3-5 hours for any lightening service. If you need to be out at a certain time, please let me know at the start of your service, so I can adjust your appointment accordingly or rebook you for a better time.
Running late
Unfortunately due to my schedule being an independent stylist, I can't guarantee completion of your full service if you are late to an appointment. Please allow extra time for travel, traffic and parking. If you are running late, please let me know ASAP.
Running late
Unfortunately due to my schedule being an independent stylist, I can't guarantee completion of your full service if you are late to an appointment. Please allow extra time for travel, traffic and parking. If you are running late, please let me know ASAP.
Running late
Unfortunately due to my schedule being an independent stylist, I can't guarantee completion of your full service if you are late to an appointment. Please allow extra time for travel, traffic and parking. If you are running late, please let me know ASAP.
Running late
Unfortunately due to my schedule being an independent stylist, I can't guarantee completion of your full service if you are late to an appointment. Please allow extra time for travel, traffic and parking. If you are running late, please let me know ASAP.
Cancellations
A cancellation fee of $50.00 will apply for appointments cancelled with less than 24 hours notice or for failure to attend. While I understand things can happen last minute, I would appreciate a minimum notice of 24 hours to cancel or reschedule your appointment. You will receive a text message to confirm your appointment 48 hours in advance, to remind you of this appointment giving plenty of time for both parties to make any required amends.
Cancellations
A cancellation fee of $50.00 will apply for appointments cancelled with less than 24 hours notice or for failure to attend. While I understand things can happen last minute, I would appreciate a minimum notice of 24 hours to cancel or reschedule your appointment. You will receive a text message to confirm your appointment 48 hours in advance, to remind you of this appointment giving plenty of time for both parties to make any required amends.
Cancellations
A cancellation fee of $50.00 will apply for appointments cancelled with less than 24 hours notice or for failure to attend. While I understand things can happen last minute, I would appreciate a minimum notice of 24 hours to cancel or reschedule your appointment. You will receive a text message to confirm your appointment 48 hours in advance, to remind you of this appointment giving plenty of time for both parties to make any required amends.
Cancellations
A cancellation fee of $50.00 will apply for appointments cancelled with less than 24 hours notice or for failure to attend. While I understand things can happen last minute, I would appreciate a minimum notice of 24 hours to cancel or reschedule your appointment. You will receive a text message to confirm your appointment 48 hours in advance, to remind you of this appointment giving plenty of time for both parties to make any required amends.
Redo's & refunds
Please contact me as soon as possible if you have any concerns with your result. I have a 7 day return policy, this means if you are not satisfied with the service received, you have 7 days after your colour or cut to request a redo service at no extra cost. Change of mind is not covered under our returns policy. I do not offer refunds.
Redo's & refunds
Please contact me as soon as possible if you have any concerns with your result. I have a 7 day return policy, this means if you are not satisfied with the service received, you have 7 days after your colour or cut to request a redo service at no extra cost. Change of mind is not covered under our returns policy. I do not offer refunds.
Redo's & refunds
Please contact me as soon as possible if you have any concerns with your result. I have a 7 day return policy, this means if you are not satisfied with the service received, you have 7 days after your colour or cut to request a redo service at no extra cost. Change of mind is not covered under our returns policy. I do not offer refunds.
Redo's & refunds
Please contact me as soon as possible if you have any concerns with your result. I have a 7 day return policy, this means if you are not satisfied with the service received, you have 7 days after your colour or cut to request a redo service at no extra cost. Change of mind is not covered under our returns policy. I do not offer refunds.
What products do you use?
I believe in using the safest alternatives when it comes to products. I use O&M for my colour range, as it's the cleanest and safest for my clients and gives the best results. I use K18 to protect your hair, and Cezanne for keratin treatment.
What products do you use?
I believe in using the safest alternatives when it comes to products. I use O&M for my colour range, as it's the cleanest and safest for my clients and gives the best results. I use K18 to protect your hair, and Cezanne for keratin treatment.
What products do you use?
I believe in using the safest alternatives when it comes to products. I use O&M for my colour range, as it's the cleanest and safest for my clients and gives the best results. I use K18 to protect your hair, and Cezanne for keratin treatment.
What products do you use?
I believe in using the safest alternatives when it comes to products. I use O&M for my colour range, as it's the cleanest and safest for my clients and gives the best results. I use K18 to protect your hair, and Cezanne for keratin treatment.
Walk-ins
Due to my availability, services are by appointment only. The best way to secure a last-minute booking is via our online booking system if one becomes available.
Walk-ins
Due to my availability, services are by appointment only. The best way to secure a last-minute booking is via our online booking system if one becomes available.
Walk-ins
Due to my availability, services are by appointment only. The best way to secure a last-minute booking is via our online booking system if one becomes available.
Walk-ins
Due to my availability, services are by appointment only. The best way to secure a last-minute booking is via our online booking system if one becomes available.
Parking
There is paid parking available outside of the salon, or there is free parking available in the streets surrounding Ponsonby. Note; some areas are time restricted, so be cautious of this. Parking can be difficult to find in Ponsonby, especially if you have an early weekday appointment - so please allow time for this before your appointment.
Parking
There is paid parking available outside of the salon, or there is free parking available in the streets surrounding Ponsonby. Note; some areas are time restricted, so be cautious of this. Parking can be difficult to find in Ponsonby, especially if you have an early weekday appointment - so please allow time for this before your appointment.
Parking
There is paid parking available outside of the salon, or there is free parking available in the streets surrounding Ponsonby. Note; some areas are time restricted, so be cautious of this. Parking can be difficult to find in Ponsonby, especially if you have an early weekday appointment - so please allow time for this before your appointment.
Parking
There is paid parking available outside of the salon, or there is free parking available in the streets surrounding Ponsonby. Note; some areas are time restricted, so be cautious of this. Parking can be difficult to find in Ponsonby, especially if you have an early weekday appointment - so please allow time for this before your appointment.
Damaged goods
Due to the nature of bleach and other products used during your service, there is a risk of spills or stains happening. I highly recommend that you don’t wear or bring anything that is high value in worth to lower this risk. I take no responsibility for any garments or items that are accidentally damaged during a service.
Damaged goods
Due to the nature of bleach and other products used during your service, there is a risk of spills or stains happening. I highly recommend that you don’t wear or bring anything that is high value in worth to lower this risk. I take no responsibility for any garments or items that are accidentally damaged during a service.
Damaged goods
Due to the nature of bleach and other products used during your service, there is a risk of spills or stains happening. I highly recommend that you don’t wear or bring anything that is high value in worth to lower this risk. I take no responsibility for any garments or items that are accidentally damaged during a service.
Damaged goods
Due to the nature of bleach and other products used during your service, there is a risk of spills or stains happening. I highly recommend that you don’t wear or bring anything that is high value in worth to lower this risk. I take no responsibility for any garments or items that are accidentally damaged during a service.
Something else?
If you have another question that isn't covered here, please get in touch via the contact page.
Something else?
If you have another question that isn't covered here, please get in touch via the contact page.
Something else?
If you have another question that isn't covered here, please get in touch via the contact page.
Something else?
If you have another question that isn't covered here, please get in touch via the contact page.
Make a booking
Whether you want a refresh, trim or a whole colour transformation – every service is uniquely personalised to you. If you're not sure what you want to achieve, please get in touch to discuss your individual needs.
Make a booking
Whether you want a refresh, trim or a whole colour transformation – every service is uniquely personalised to you. If you're not sure what you want to achieve, please get in touch to discuss your individual needs.
Make a booking
Whether you want a refresh, trim or a whole colour transformation – every service is uniquely personalised to you. If you're not sure what you want to achieve, please get in touch to discuss your individual needs.
Location
Ours
63 MacKelvie Street
Ponsonby
Auckland 1021
New Zealand
Hours
Monday
9am – 4pm
Tuesday
9am – 4pm
Wednesday
9am – 4pm
Thursday
9am – 4pm
Friday
9am – 4pm
Social
JESSY O'DWYER
© Copyright 2025
Monday
9am – 4pm
Tuesday
9am – 4pm
Wednesday
9am – 4pm
Thursday
9am – 4pm
Friday
9am – 4pm
JESSY O'DWYER
© Copyright 2025
Location
Ours
63 MacKelvie Street
Ponsonby
Auckland 1021
New Zealand
Hours
Monday
9am – 4pm
Tuesday
9am – 4pm
Wednesday
9am – 4pm
Thursday
9am – 4pm
Friday
9am – 4pm
Social
JESSY O'DWYER
© Copyright 2025